Terms and Conditions
1. The contract
The contract is between the client and Ray of Light Letters. It covers the provisions of hired items and services as described in the quote. The booking is confirmed when the client has paid the deposit.
Letters can be hired for up to 2 days, 1 night at the prices shown. Items are available for longer periods of time, please ask for a quotation.
3. Booking / Payment
To reserve your items a non-refundable deposit of 40% of the total cost of your order is required. Your item is not booked until the deposit has been received. The balance of your order must be paid 2 weeks
prior to your event. Payment can be made via BACS or check.
4. Failure to Pay
If payment is not made within the timescales detailed above, or on the invoice, this will breach the contract and Ray of Light Letters will treat the contract as terminated. If Ray of Light Letters treats the
contract as terminated, any payments made to date shall be retained and stock will be reallocated.
5. Cancellation / Changes
Changes to the time or venue after the order has been confirmed will be accommodated wherever possible. Additional delivery charges may apply. Cancellations made within 48 hours of the event will not
6. Delivery and collection by us
If your venue is unable to take delivery at the time you’ve specified we’ll contact you and wait as long as we can to get in. Redeliveries will be charged.
Delivery cost will depend on location and distance from our workshop in the Yorkshire and Humber region. Please enquire for details.
7. Self pick up and return
Orders must be picked up and returned to the address agreed. We cannot guarantee collection for persons who are more than 30 minutes late for pick-up. Alternative arrangement may have to be made
for a later date / time. If you don’t return your items at the time agreed additional hire charges will be incurred.
The illuminated letters must be collected and returned in the packaging provided to prevent damage.
The Hollywood letters are 4.5ft tall, and do not fit into a standard car. A medium size van (e.g. SWB transit) will be required if you are collecting the letters. Please check the size of your vehicle before
collection, we cannot refund or cancel orders if you don’t have a large enough vehicle.
8. Insurance & PAT Testing
We hold full Public Liability Insurance and ensure each electrical item is PAT tested. You may ask to see our certificates at any time.
9. Damage / Breakages
All damaged items remain the property of Ray of Light Letters.
A damage deposit is required for self pick-up, this will cover the cost of collection should the items not be returned. In the event of any damages or breakages we will notify you of the damage and send an
itemised bill. Payment of the balance will be requested within 14 days.
We ensure our electrical items comply with health and safety legislation and are therefore PAT tested and maintained accordingly. All letters, signs and symbols are regularly maintained as appropriate. We
cannot be held accountable for any damage caused to property or person whilst under your supervision and care.